A mail that Spoke..
I had to write to 121@airtel.in to complain about my issue and the mails as it is....
This is with regards to my number 9*********3 which was with AIRTEL for more than a year.
All this pain started with the process of MNP from AIRTEL to TATA DOCOMO as I had some benefits with Docomo connection [Employed for TATA Communications].
I had already paid an amount of Rs 500/- before the MNP process [Jan 2012], so that if there are any dues the AIRTEL Team can reduce it form the advance of 500/- paid. The MNP process was completed on the 1st week of Feb 2012.
I Used TATA Docomo for almost a month and I had received a mail stating there is due of Rs 288/- from AIRTEL But I lost my TATA Docomo sim card on April 4th 2012, while I was travelling from Chennai to Vellore. I requested the concerned person to deactivate the connection so that I can get a duplicate sim card once I am back to Chennai.
On 14th June 2012 I paid Rs 288/- To AIRTEL, since the TATA DOCOMO team had informed me that the connection was terminated from AIRTEL.
Finally after researching on the internet I came to know a number can be obtained from the old network after 90days of service of the new network and this plan was called as welcome back customer plan in AIRTEL, I did not try with Docomo as they strictly said it’s over 90 days and it’s in disconnected state. [The number is neither in AIRTEL nor in Docomo].
After 90 days it’s the responsibility of my parent network to get my services in this case it happens to be AIRTEL. When I call up the senior sales office from Coimbatore AIRTEL office he doesn't even pick up.
Now I need my services back and compensation for what has happened as per your SLA.
Finally got my number from Airtel and they gave me an offer[Service credit] that I couldn't refuse.. Corporates!!!
I had to write to 121@airtel.in to complain about my issue and the mails as it is....
This is with regards to my number 9*********3 which was with AIRTEL for more than a year.
All this pain started with the process of MNP from AIRTEL to TATA DOCOMO as I had some benefits with Docomo connection [Employed for TATA Communications].
I had already paid an amount of Rs 500/- before the MNP process [Jan 2012], so that if there are any dues the AIRTEL Team can reduce it form the advance of 500/- paid. The MNP process was completed on the 1st week of Feb 2012.
I Used TATA Docomo for almost a month and I had received a mail stating there is due of Rs 288/- from AIRTEL But I lost my TATA Docomo sim card on April 4th 2012, while I was travelling from Chennai to Vellore. I requested the concerned person to deactivate the connection so that I can get a duplicate sim card once I am back to Chennai.
On 14th June 2012 I paid Rs 288/- To AIRTEL, since the TATA DOCOMO team had informed me that the connection was terminated from AIRTEL.
On 26th June 2012 I paid Rs 689/- to TATA DOCOMO as they claimed there is a due and hence the connection was disconnected, so once there is a no due for the number, it could be obtained from AIRTEL as it’s my parent service provider.
On 19th July 2012 I wrote a complaint/requisition letter to the sales officer/Manager at AIRTEL office Coimbatore, I was told that there will be a technical person who will assist me further, but there was no response, I thought there are no one to read my piece of paper.
On 28th August 2012 I got a sim card ‘Sim No: 8991 94040 81057 10529’ from AIRTEL and I was asked to pay Rs 638/- they said it was for process of duplicate sim card which costs Rs 350/- and outstanding fee of Rs 288/- for which I have already paid at Chennai on 14th June 2012 and I was told Rs 300/- will be refunded later to my account.
Now to prove that I have paid, you people missed to update, I had to raise a support mail on the same day support ticket number #20195
On 9th Sept 2012 I spoke with a technical assistant at Chennai and I am told that my number is still in the port out state and there will was no information or support ticket with reference to this number raised for a comeback plan.
Please note I had been paying from April 2nd till 28th August to get my number back not knowing who my service provider is.
I couldn't get a duplicate sim from TATA DOCOMO as the concerned technical person told me that the number has not been completely ported to TATA DOCOMO since there was a due.
On April 27th 2012 I was told my Docomo services were truncated as I have not paid some due amount to my old network [AIRTEL].
On April 29th 2012 my services was truncated completely from AIRTEL stating it is a Port not found issue.
I couldn't get a duplicate sim from TATA DOCOMO as the concerned technical person told me that the number has not been completely ported to TATA DOCOMO since there was a due.
On April 27th 2012 I was told my Docomo services were truncated as I have not paid some due amount to my old network [AIRTEL].
On April 29th 2012 my services was truncated completely from AIRTEL stating it is a Port not found issue.
Finally after researching on the internet I came to know a number can be obtained from the old network after 90days of service of the new network and this plan was called as welcome back customer plan in AIRTEL, I did not try with Docomo as they strictly said it’s over 90 days and it’s in disconnected state. [The number is neither in AIRTEL nor in Docomo].
After 90 days it’s the responsibility of my parent network to get my services in this case it happens to be AIRTEL. When I call up the senior sales office from Coimbatore AIRTEL office he doesn't even pick up.
Now I need my services back and compensation for what has happened as per your SLA.
Finally got my number from Airtel and they gave me an offer[Service credit] that I couldn't refuse.. Corporates!!!
