Wednesday, November 10, 2010

Customer Experience


I was working for DELL which uses special software that was designed by people soft called as DELTA and this was actually a front end application that helps us to recover the cx (short form for customer) information with the tag or the SR# that they give us.
The software so beautiful that it takes normally 10-15sec to pull up a cx record but what happens is that since more number cx call at the time between 8:30pm to 10:00am IST it happens that we will have to make the valuable cx wait for 10-15 min to pull up his records, we will have to start apologize for the delay if the cx is gone then we lose one privileged cx, so we will have to call him back in case if the cx is calling in regarding a different model since DELL being a giant has more than 15-16 known models so we will have to transfer him to another right department.
Some cx help us by sending a rave mail that is they reply to the mail that has the case# for the call and that will help us to improve our ability to handle cx only benefit of being a call taking agent is that you can learn to be master of handling cx.

Re-emerge


Hi friends it’s been more than two months that I had to put a blog all because of the fact that I was working in a MNC BPO company where you will have to work for more than 10hrs at night that in turn makes you to getup only on the first ring of your cab driver the next day so fortunately you will have no time to blog, But now I’ve left that job for personal reasons so the result is I’ll start blogging regularly and will tell you all my experiences.

Sunday, September 5, 2010

I'm Back

Hi friends sorry that i had you people to wait for more than three months all because of my job and tight schedule that i couldn't get a nice place to think what to post. but here afterward there will be a regular post from my end ill definitely explain all that happened in these three months... now its all bigle time so start enjoying the change from coimbatorepics.blogspot.com to shrinathonline.blogspot.com...

Tuesday, June 8, 2010

A Corporate....


Sorry for the delay friends i think I’ve kept you people waiting for more than 15 days the reason is I’ve joined as technical support for Sutherland Global Services off course a BPO company but still you are paid with handful, a superb company to be in, I’m proud that I’m a Sutherlanderrrr..

The corporate atmosphere is really interesting here we need not say sirs and mams just the names will do and also you will be treated equally with all the employees no difference will be there if you were a UG or a PG student.

The company is @ Velacherry first few days of training was hard to go to company then now there is cab to pick up from where you stay.

Everyone says “love your job not the company” but I say “only if you love the company you will love the job”.

Enjoy life more to continue...

Monday, May 3, 2010

FIRST TO FOURTH




Hi this is most interesting part that we are in , I say its interesting because we were together for 4 fantastic years and we have achieved a lot of glory to ourselves, our department ,our college. I’m very proud of being a fellow companion in this journey of 4 years with you.

First year I’m happy and really proud that I was the class representative of I-CSE under Mr. Rajiv Chandar. I was selected as the rep by accident that I had to write 55 cd’s given to me by Mr.AKK this in turn made me the rep. It was a full year and I really enjoyed each every moment that I spent as the rep of my class. All the OD that was forwarded and all those leave letters that I had to write putting fake reasons all these were really a unforgettable moment.

Second year was the most best in my degree because this was the first time that I’m going to study an complete year was a semester pattern since the first year was annual pattern I felt the same as that of the higher secondary schooling. Now that I was in the department all were new staffs new subjects like algorithms, operating systems etc., all those chit chats that we had about our lecturers and of the other department. The sports day function where we lifted the trophy for the first time. I say its first time because from this year only we followed all games is by dept vs. dept and not yr vs. yr. All hose enjoyment at Bangalore and the scenes at lalbagh which was the size equal to half of Coimbatore. The Mysore garden, the raw mango that we had instead of dinner and the phone call at hotel saying room service. All those enjoyment cannot leave our minds and has made an impression. Another best year passed off.

Third year this is where we become a good professionals. We had lot of things happening in and around the college but still we were all together at whatever circumstances. All were busy with the area of interest some of us were still in vague to clear all the arrears that we had carried for a long time as the saying goes” One who has not kept arrear is not to be fit as an engineer” . I somehow followed this by writing M1 for 5 times and 3 times for PQT the two subjects made me feel how difficult it is if your are born to an educated parents. I still feel lucky to have such good parents since they were by my side for whatever I did they did not leave hope which made me clear all my papers at the end of the third year but I still had PQT. The most bizarre thing that happened in our third year was the IV to Hyderabad which I came due to compulsion of my close friends. All that happened were all for the good ones to follow. We had a lot of external lecturers giving their ideas of future somehow only a few of us attended it others were at the stream that is near our college. All these enjoyments cannot be felt here after.

The final year is the last step in our college. All of us were busy with our project works many were busy in their placement activities many had other classes such as CCNA, SCJP, MSCSP… but still we were all like kings of the college. The friendship day that was celebrated at the classroom. The holy function that changed the dress colors and with all these we had our little portion of studies. Finally I too cleared all my papers in my 7th semester the right time to do since this was the placement season. Many of us placed, some went to the final round and unlucky, many for higher education. All the plans are succeeded.

Finally everybody thought for such a simple review why did we people work that much hard that we are going to submit thesis for PhD,. All is well as the saying goes and we followed this till the end of our college life.
All these years we were close to each other and were sharing each and every moment of happiness and sadness with each other. Let us be proud that we are the future pillars of INDIA as Dr.APJ Kalam quoted.

LITTLE GAP

I’ve taken a small gap to post this because I was very busy in my exam schedule the finals of my engineering course. There were only three papers but it took a week plus a day 8 days to count. Each and every second of this 8 day was like taking a stroll on a road with thorns because you know how difficult to study only at the last moment either you study the notes or refer questions from the previous year question papers. All the three paper that I wrote were all really interesting because I selected only 3 questions from each unit that mattered the most and was lucky enough that at least one is seen printed in that yellow paper. Hope all of you have done your exams well and I wish all the best for your next step.

Friday, April 30, 2010

First time

The subtle differences between various Computer related majors are confusing, especially at the age when one makes their University choices.Some how great that I've completed my CSE from Anna university chennai....

So please don't expect too much from me but still i can express things so well.... in the mere future ill keep my promise of a blogger....

All my experience , my adventure trips and lots from will be put up regularly...

This idea of blogging is actually from my brother Karthick... and also a good friend circle to keep on blogging with various new tips and toasts that makes you champy/cheesy... My promise...